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Privacy Policy
'Last Updated on May 1st, 2007'

Cloncom is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the site www.Cloncom.com. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe. If you have questions or concerns regarding this statement, you should first contact our Customer Support Department here. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.

The TRUSTe program covers only information that is collected through this Web site, and does not cover information that may be collected through software downloaded from this site.
Cloncom knows that you care about how your personal information is used and shared. We appreciate your trust that we will do so carefully and sensibly. This notice describes our Privacy Policy and it is company-wide. For questions regarding the Privacy Notice, please contact us by any of the following:

  • Online Contact Us
  • Fax: 1-213-477-2178
  • Mail: 2202 S. Figueroa St. #711
    Los Angeles, CA 90007
    USA

We are committed to protecting the confidentiality of your personal information

When you register at Cloncom.com, we ask you for personal information. We ask for PII from two parties; Consumers and Affiliates. We request the same information from both parties. We ask you for personal information, such as your contact information including your name, email address and phone number; and your financial information such as your credit card number and security code. We will only use this information to help process your order and send you your calling cards. We may also use your email address to send you special offers or promotions. You may unsubscribe from these at any time. We may contact you by phone, but only in case there is a problem with your order.

We will never sell, rent, lease or disclose your personal information to any third parties in ways other than disclosed in this privacy statement. We value your privacy and the trust you have awarded us. Through the length of our relationship, we will guard your information as if it were our own, always taking extra precautions and making the necessary investments in state of the art hardware and encryption procedures.

  • Collection and Use of Information

  • When we obtain personal information as part of our direct relationship with you, we will not share this information with any third parties, except in the following circumstances:

    - In accordance with this Privacy Policy
    - To comply with federal, state and local laws, including credit reporting laws and card association rules
    - To combat fraud

    Since your needs may change, and Cloncom continuously develops new products and services, we may contact you to determine if we can provide you with additional services. Most of our customers appreciate hearing about our new products and services and prefer that we continue to contact them.
    If you would prefer not to be contacted, you will have the corresponding instructions in each email and you can also go to your “My Account” page and select the “Email Preferences” link to turn off the promotional emails you receive.
    To modify your personal information, you will have to login to your account and select the “Account Information” link to change the personally identifiable information or you can click here.

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  • Communications from the Site

  • We will occasionally send you information on calling cards or other new products you may find on our site.

    Out of respect for your privacy, we present the option not to receive these types of communications. Please see "Choice and Opt-out."

    We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

    Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
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  • Tell-A-Friend

  • If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend an email inviting him or her to visit the site. After this, no further communications will be sent to your friend unless he or she registers on our site. We store your friend’s name and email address for the sole purpose of monitoring the referral program.  Your friend may contact us hereto have their information deleted from our database.

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  • Choice/Opt-out

  • If you register to our site, we will send your order information (calling card PIN number and dialing instructions) to your email address. We will also send periodic corporate announcements, and may send special promotions to this email. You will receive a Welcome email as soon as you signup. Unsubscribe instructions for all communications are included in this email. You may unsubscribe at any time.

    If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by contacting us here.

    You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

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  • Surveys or Contests

  • From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

    We will use this information solely to notify winners and award prizes. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
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  • Sharing your PII

  • We will not sell, rent, lease or disclose your personal information to any third parties in ways other than disclosed in this privacy statement. When making purchases through our website you will be presented with several payment options.  When paying through a third party service, you will be notified that you are being redirected to an outside website. Therefore, all information you enter, will be entered directly on that third party vendor’s website. Please be sure to read their Privacy Policy for more information.

    We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

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  • Agents

  • When choosing the credit card option to make your payment through our website, we will share your billing information with an outside credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

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  • Cookies

  • A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

    We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.

    We use session ID cookies to manage shopping cart and other shopping procedures. Persistent cookies are used to customize our web, for example to remember if you want to show or not information pop-up windows.

    If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as our shopping procedure, will be limited.

    Third parties use cookies on this site, which allow them to recognize a user's cookie when a user visits this site. The information that they collect and share through this technology is not personally identifiable.

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  • Log Files

  • As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, operating system and date/time stamp.

    We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

    We do not link this automatically-collected data to personally identifiable information. IP addresses will be used to customize the content of our homepage according to your country.
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  • Changes to this Policy

  • If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
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  • Business Transitions

  • In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred.  You will be notified via email and/or prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

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  • We use appropriate security safeguards

  • At Cloncom security is important. Cloncomemploys appropriate measures, including advanced technology, to protect personal information collected, including sensitive information such as credit card numbers, against unauthorized access, disclosure, alteration or destruction. These measures may include, among others, SSL encryption, physical access security and other appropriate technologies. Cloncom continually reviews and enhances its security systems, as necessary.
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  • Cloncom's Web sites may be linked to other Web sites

  • Cloncom may create links to third-party Web sites. Cloncom is not responsible for the content or privacy practices employed by third-party Web sites that are linked to our Web site. Neither does Cloncom control or warrant the utility, merchantability or workmanship of the products or services offered at third-party Web sites.
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  • What happens to your Personal Information when you terminate your Account with us?

  • If you decide to cancel your account or become an inactive customer, our Privacy Policy will continue to apply. All of your personally identifiable information will be placed in a deactivated status in our database. However, you should know that this deactivation does not mean deletion. We will retain this information, only to be used to resolve dispute or enforce this Policy.

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